Refund policy
Last updated 22 September 2026
Plainly: if we can't deliver what you paid for, you get your money back.
01Registrations and renewals
Once a registry accepts a registration or renewal, the fee is paid to the registry and cannot be recovered, so completed registrations and renewals are non-refundable.
02When you get a full refund
If we cannot complete a registration — for example the name was taken before the registry confirmed it, or a .com.bd application is rejected by the registry — you receive a full refund.
If a transfer in fails or is cancelled before it completes, the transfer fee is refunded in full.
03Deploy plans
Deploy is billed monthly in advance. Cancel any time and you won't be charged again; the plan runs until the end of the month you've paid for. Partial months aren't refunded, except where we failed to provide the service.
04Duplicate or mistaken payments
If you were charged twice for the same order, or paid an invoice that was already settled, we refund the duplicate amount.
05How refunds are paid
Refunds go back to the original payment method where possible (card or mobile-banking wallet via SSLCommerz), or to your bank account for bank-transfer payments. Please allow 7–10 business days for the refund to appear, depending on your bank or provider.
Alternatively, you can choose to keep the amount as account credit for a future order.
06How to request one
Open a ticket from your dashboard or email billing@leafdot.com with the invoice number within 30 days of payment. We reply within one business day.
Questions about this policy? Email hello@leafdot.com.